Q: How long will my glasses or sunglasses take to reach me?

A. Your order will be processed and sent on to our fulfillment centre on the same day that you place it. Most frames are in stock, and so simple prescriptions can be despatched the next day. More complex and special order lenses can take longer. Most people receive thier orders within 7-10 working days although we do ask for up to 28 days to allow for any postal problems or quality control processes.


Q: If I ask for a full refund, do I receive my postage costs back too?

A. No. You will be refunded the full cost of the item(s) excluding the packaging & postage costs.