Q. My prescription tells me that I need a PRISM of 1.25 to both left and right eyes. Where do I enter this information on the lens prescription form?

A. SInce you have a prism in your prescription, it would be best if you called our team and faxed your prescription accross to us. One of our qualified dispensers would then contact you, to discuss your lens options with you.
Tan Parmar  London, UK      2009-02-27

Q. I have got very prominate red blood vessel in my eye which makes it look permanently sore and tired. Is there anything which would get rid of this?

A. Wewould recommend that you go along and see your optometrist and have your eyes examined. Sore looking eyes are common, and can be caused by a variety of conditions such as dry eyes or blepharaitis naming just two. However, if you have as it seems from your question, one eye with a very prominent blood vessel or vessels, it would be advisable to have your eye(s) clinically examined by your optometrist to ensure the health of the eye is in good order. If the cause is dryness, then simple tear replacement drops can help. Sometimes, the cause has an inflammatory aetiology, and treatment may be required to help dampen this down. Sometimes, an examination of the retina is advisable too. Try a local experienced optometrist. We always recommend Independent opticians as they generally take more time and are usually more experienced than some of the high street chain store practices. Please do pop back to the forum and let us know how you got on. Hope that is helpful.
Maria Cook  Gloucester      2009-02-27

Q. I need some new glasses for my 8 yr son do you sell glasses for kids?

A. No. We do not supply glasses to children,as legally, these must be dispensed in person by a optician/practitioner.  Even if it was legal for us to sell them, we would not do so, as childrens glasses should always be fitted in person by experienced dispensers. We would recommend that you go to your local Independent optician as in our experience, the Independents offer a very high quality of service and are usually very experienced in paediatric optometry and glasses fitting for children. If you would like us to recommend somebody, in your area, please let us know where you are and we will source an experienced practitioner for you.
Joanne Smith  West Midlands      2009-02-27

Q. My titanium 135 Polo Ralph Lauren metal frame reads 135 470 1CO 49-20 and 2-4 ce on the bridge. Do you have these?

A. Unfortunately, we do not have these. If you can take a picture of the frame, and the inside of the arm where the product code and colour is written to enquiries@best4specs.com, we can see if we are able to source the frame for you.
Ron Ceccotti  Fareham      2009-02-27

Q. the detail of my perscription has more detail than your questions should I fax same

A. Yes. You can fax your prescription to 08456 120 560 along with your contact details and query. One of our dispensers will then contact you back to assist you further.
john marsh  yorkshire      2009-02-10

Q. How much are the thinnest lenses you do for glasses?

A. The thinnest lenses we normally provide are 1.74 refractive index lenses. Thes can be around 30% thinner and lighter than regular plastic lenses. For certain prescriptions, we would consider glass lenses which are even thinner - but this is usually for extremely high prescriptions and would normally be discussed with one of our trained dispensers first.
Vicky Vale  London      2009-02-10

Q. My prescription states DS under cylinder, what does this mean

A. DS refers to  'Dioptres'. A Dipotre is a unit measure of the refractive error or refractive power of a lens and so describes the refractive (light bending) capability of a lens. It is proportional to the curvature of the lens. The focal length (working distance) and dioptre values of a lens are inversely related to eachother. So a focal length of 1/2 meter has a value of -2.00 diptres. So, a  prescription of -3.25 DS / -0.25DS  x 90 refers to -3.25 Dioptres of Sphere, -0.25 Dioptres of Cylinder at an axis of 90 degrees.
Connie Hall  Stockton on Tees      2009-02-10

Q. How can I guarantee the glasses fit?

A. You can see the size of your current glasses on the inside of your frames. Using these sizes, you can choose a similar sized frame. However, it is very difficult to guarantee that the frame will fit precisely. Despite this, because we offer a full 100% no quibble guarantee, if you find they don't fit you or suit you, you can send them back and we'll supply another frame or give you a full refund. Alternatively, you can ask to try the frame on first before you comitt to having the prescription lenses crafted. To do this, simply purchase the frame and we'll send the frame to you to try on. You simply send it back to us and let us know if it fits and whether you like it. If not, we can send another one or a selection of frames. Alternatively, we can give you a ful refund. Your only risk is the cost of teh postage. However, considering you can save £100s on lenses, it is well worth it. Call our customer care team on 08452 222 777 and speak to one of our customer care team who will help you through the process.
Anne  annebrown@childandchild.co.uk      2009-02-10

Q. when ordering it dont ask me wat i want i.e-bifocals or single and i need bifocals

A. On the prescription page, it asks you what the use of the glasses are. See this link. http://best4specs.com/products?sub=options&id=28516&cid=713&search_string= There is a dropdown menu at the top where you can select the type of lens you require.
james larwood  norwich uk      2009-02-10

Q. I am looking at ordering some glasses but need help, on my prescription it does not show a cylinder,axis,add or PD value how can I proceed and what do I enter in the boxes?

A. If your prescription does not have a CYL value, then this means you have no astigmatism. As a result, there will be no value in the CYL or the Axis boxes in your prescription, because the axis refers to the CYL (if a CYL is present).  Hence, enter zero (0) in the CYL box and leave the axis set to 0.00. The PD can be obtained from the optician who made your last glasses. It is not a legal requirement for them to provide this to you free of charge. If you see this link, http://best4specs.com/shop_howtofillprescription, you can see some ways in which the PD can be measured. Another method is that you take a picture of your eyes with a ruler or coin showing in the field of view. E-mail this to us at info@best4specs.com and we will measre your PD for you.
Jamie  Nottingham      2009-02-10

Q. hi, i have high number glasses, my right is -4.75 and my left eye is -5.00. my optician nomally gets my lens thined but because i want to buy online from you, what do i choose? extra thin or what else?

A. I would recommend that you choose the extra thin lenses (1.67 refractive index). The thin lens (1.6) will still be a little heavy and thick so I wouldn't recommend that for you. Getting the super thin will confer little advantage over the 1.67 with your level of prescription (although they would be thinner and lighter still). Select the 'Very Thin & Light' lens option from the dropdown menu numbered 3 on the prescription page. We'll do the rest. Don't forget to select your optional coatings, which will protect your eyes from harmful UV light, and reduce the reflections too. These coating make glasses look much better, and reduce irritating and distracting reflections.  
mobina malida  leicester      2009-02-10

Q. I suffer from high astigmatism and have a presription with a cylinder of 4.00. Can you supply these lenses and how much do they cost?

A. Yes. We can supply virtually ANY lens available. Since you have a high cylinder value, you will need a 'special order' lens. The process involved is called 'Lens Surfacing'. This means that you cannot have an 'off the shelf'' stock lens, which, is what most people with simple single vision prescriptions can use. The fact that the lens is bespoke means that if you bought it in the high street, it is likely to be VERY expensive. At Best4Specs.com, our prices are very competetive indeed so. Our standard lenses are included in the price of the frame.  For CYL values over 2.00, there is a surcharge depending on what type of lens you are purchasing. This is no more that £15 per lens. Considering the lens is likely to cost well over £100 in any high street optician, you can see how good the value is at Best4Specs.com.
Samuel P  Cheshire      2009-01-07